What is PalawanPay mobile app

PalawanPay is a mobile wallet app developed by Palawan Pawnshop Pera Padala Group. PalawanPay wallet features Cash In, Cash out, Pera Padala and Money Transfer. You may also purchase mobile load, pay your bills and scan to pay using QR code to authorized merchants.

How to create PalawanPay account?

  1. Download PalawanPay app in Google Play or App. Open the app
  2. To create an account, enter your valid mobile phone number and create a secure password.
  3. Enter the One Time Pin, Enter your Full Name, Birthdate and Nationality. Email address is optional.
  4. Enter your current Address then tap Submit.
  5. Get ready for a selfie video of yourself. Tap on I’m Ready to start. Smile then wait to accept and tap Next.
  6. Set Security Questions, then Enter a strong PIN, you may also use your Touch ID or Finger Print biometrics for app authentication. Tap Next to continue.
  7. You are done with the registration process. You may now start using the app.

How to upgrade account

Upgrade your account to Cash-In/Out via e-wallets and banks. You will also have a higher transaction limit and no-account expiry.

To upgrade, Login to your basic account, tap upgrade account.

You need to verify your email address. Tap verify, open your email then enter verification code. Tap ‘continue‘ to upgrade your wallet.

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Prepare your valid ID, Select ID type, tap upload to take photo and upload the front and back of your ID. Tap next to continue, then enter your email, place of birth, status and industry of employment or business. Tap next to continue, your Customer Identification will be under review. You will receive a notification upon successful upgrade. It will take about 2-3 days to upgrade your account.

How to Cash In using E-Wallet and Banks

  1. Tap Cash In from the dashboard, then tap Via Banks and E-Wallets.
  2. Select from Banks below or Tap View All to see the complete list.
  3. You may search the Bank or E-Wallet name or scroll up to see them.
  4. You will see brief instruction on how to Cash In using the selected channel.

Cash In using InstaPay will be charged P10.00 – P25.00 varies on the Bank or E-wallet, it will post in real time. Cash In using PESONet will be charged FREE or P50.00 varies on Bank or E-wallet, it will be posted during the day or the next day.

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How to send Money using PalawanPay

  1. Once logged in successfully, you’ll see the wallet balance and app dashboard.
  2. To send money, Tap Send Money.
    There are two options, you can send money directly to another PalawanPay account or to Palawan Express Padala outlets.
  3. To send money in Palawan Express Padala outlet, tap the second option to continue to Palawan Express Transfer
  4. Enter the Beneficiary Mobile number, (scroll up) tap Next to continue.
  5. Enter the Full Name of Beneficiary, Amount and select Purpose. You will be redirected to Review Transfer details. Tap Confirm and PIN to proceed.
  6. Wait until the transfer process is done. You will receive a notice if successfully sent or not.
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Customer Service Hotline

Mobile: 0919-058-0588


or send your concern to this contact form

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