Globe at Home Prepaid Wi-Fi modem

This article contains the new Globe at Home Prepaid Wi-Fi modem user guide and step by step procedure on how to change Wi-Fi password. We will also give you the basic troubleshooting tips and learn how to manage Globe at Home modem efficiently.

Globe at Home Prepaid Wi-Fi modem
Globe at Home Prepaid Wi-Fi

What is Globe at Home Prepaid Wi-Fi?

Globe at Home Prepaid Wi-Fi is a broadband prepaid internet by Globe Telecom, it uses a Huawei B310As-938 modem that allows you to connect to multiple devices. There is a new modem model Tozed ZLT-S10G with two external antennas. Functions are just the same and speed coverage is better than pocket Wi-Fi.

Globe modem has loaded with Globe LTE prepaid SIM and comes with free 10GB of data upon activation. The recent price tag of the new Globe at Home prepaid Wi-Fi is P799.00. You may avail yourself of this product in all Globe business centers and retail stores nationwide. Free delivery if you buy it online from their website.

Globe at Home is not a portable Wi-Fi Router, it comes with a separate power adapter. The modem can be configured by app or browser.

How to change Globe at Home prepaid Wi-Fi Password

You can change your Wi-Fi password by visiting Globe modem dashboard. It is important to change your Wi-Fi password to prevent unwanted devices from connecting to your network.

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Step 1. Ensure that you are connected to Globe at Home modem. Open Google Chrome or Safari browser. In the address bar type or and press enter. It will show the current internet status, wireless signal and network of your modem router.

Step 2. Click Login, then Input the default username and password, which you can find at the bottom of the modem. username: user password: @l03e1t3

Step 3. Once successfully logged in, Click Wi-Fi Settings from the top menu, then it will prompt you to change the SSID or Wi-Fi network name, and WPA Pre shared key or Wi-Fi password.

Step 4. Editing the SSID field, Input the new Wi-Fi name and WPA pre-shared key. Just click Apply, and wait for it to take effect.

It will automatically disconnect you from the router, all you need to do is forget your stored wireless connection or just scan the new SSID and input the new passkey of your Globe at Home prepaid Wi-Fi.

Globe at Home default login password

The default login password of Huawei Model: B310As – 938 modems.

Username: user Password: @l03e1t3 look at the image below. [at sign][small letter L][number zero][number three][number 1][small letter E][number One][small letter T][number three].

Globe at Home default password
Globe at Home default password

Where to place the modem

Place the modem on a flat surface with good ventilation. You may install the modem near the window to receive the best cellular signal. Plug the power charger to 220V ~ and wait to light up all LED indicators except Ethernet or LAN indicator.

How to connect your devices

Ensure that the modem is powered up and the Wi-Fi indicator is ready. Enable Wi-Fi on your mobile and laptop devices. Find the Globe at Home SSID and Passkey at the back of your modem. Scan Wi-Fi network from your device, select the SSID or Wi-Fi name and tap connect. Type the default Passkey or password when prompted.

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You can also use the Ethernet port at the back. Get the UTP Straight through cable. Plug from your Computer’s Ethernet port to Globe at Home modem. Please set your LAN adapter to obtain IP address automatically.

What is Globe at Home app

Download Globe at Home app on App Store or Google Play. You can also scan the QR code at the back of your modem. Install the app on your smartphone and launch to begin.

Register the SIM card number that can be found at the back of your modem. Secure the app by adding a strong PIN. Proceed to Globe at Home dashboard to check current data balance and modem status.

Because there is no Globe at Home app for PC, you can access the modem dashboard by using web browser such as Google Chrome, Microsoft Edge or Safari.

How to activate free data

After successful installation of Globe at Home app and registration of prepaid Wi-Fi number you should get an ACTIVATE NOW link in the Globe at Home app dashboard. Click it to activate the free 10GB data valid for 7 days. You will receive a notification that the request has been processed. Check the dashboard remaining data balance.

How to reset the Globe at Home prepaid Wi-Fi?

If you can’t login, or are unable to get an internet connection, you can hardly reset the modem.

Find the reset button at the back, look for a pin that can fit in it, then press the reset button for at least 10 seconds. All LED indicators will shut off. Wait until it restarts or reboots.

How to reload Globe at Home Prepaid Wi-Fi?

There will be a notification from the app and dashboard if you run out of data. All you have to do is load up and register. There are many ways to register for HomeSURF data promos.

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Globe at Home mobile app

Open Globe at Home app → Click + Get more data in the Dashboard → select HomeSurf promo from the list → Confirm


Open GCash app → enter PIN → Buy Load → 11-digit prepaid Wi-Fi number → Broadband → HomeSurf promo → Confirm


You may reload HomeSURF promo in the nearest AutoLoadMax station, just choose the promo and give your Prepaid Wi-Fi number.

Globe at Home Prepaid Data Promo

Find the HomeSURF data promo that would fit in with your needs.

[table id=1 /]

HomeSURF FREEBIE comes with additional 1GB data daily for YouTube, FBM, WhatsApp, Viber, Lazada, Shopee & GCash.

HomeSURF15* is an exclusive add-on** to HomeSURF promos.

HomeWATCH Promo

If you’d like to have a 4GB daily allocation for video streaming, check these promos below.

[table id=2 /]

Basic Troubleshooting

Like any other modem, you may experience slow internet speed to zero internet connection when using Globe at Home prepaid Wi-Fi. To solve this issue, you need to do the basic troubleshooting steps.

Data Subscription

When you run out of data, you won’t get an internet connection obviously. Ensure that you have enough data balance. You will be charged P 5 per 15 minutes in regular web browsing without data promo.

Cellular Signal Strength

Globe modem uses LTE / 4G / HSDPA or 3G cellular network signal to get the optimum speed. Check the signal strength in the LED indicator. Blue is good, red light means poor signal; you need to relocate your modem. Place your modem near windows to improve signal strength. You can also check signal strength using the web browser dashboard and app.

Wireless Signal

Modem transmits data packets omnidirectionally. Concrete walls may affect the strength of Wi-Fi signal; hence you will get a slower internet connection. If possible, position the modem within reach of cellular signal and at a higher place at the center of the house.

Globe Customer Service Hotline

Service Hotline: 02 7 730-1000


The best thing with Globe at Home Prepaid Wi-Fi is you just pay the right amount depending on your data requirement. The modem is easy to use, configured by browser or app and provides affordable internet solutions to home users.

To learn more, please visit Globe website.

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