This article contains the new Globe at Home Prepaid Wi-Fi modem user guide and step by step procedure on how to change Wi-Fi password. We will also give you the basic troubleshooting tips and learn how to manage Globe at Home modem efficiently.
What is Globe at Home Prepaid Wi-Fi?
Globe at Home Prepaid Wi-Fi is a broadband prepaid internet by Globe Telecom, it uses a Huawei B310As-938 modem that allows you to connect to multiple devices. There is a new modem model Tozed ZLT-S10G with two external antennas. Functions are just the same and speed coverage is better than pocket Wi-Fi.
Globe modem has loaded with Globe LTE prepaid SIM and comes with free 10GB of data upon activation. The recent price tag of the new Globe at Home prepaid Wi-Fi is P799.00. You may avail yourself of this product in all Globe business centers and retail stores nationwide. Free delivery if you buy it online from their website.
Globe at Home is not a portable Wi-Fi Router, it comes with a separate power adapter. The modem can be configured by app or browser.
How to change Globe at Home prepaid Wi-Fi Password
You can change your Wi-Fi password by visiting Globe modem dashboard. It is important to change your Wi-Fi password to prevent unwanted devices from connecting to your network.
Step 1. Ensure that you are connected to Globe at Home modem. Open Google Chrome or Safari browser. In the address bar type http://192.168.254.254 or http://globebroadband.net and press enter. It will show the current internet status, wireless signal and network of your modem router.
Step 2. Click Login, then Input the default username and password, which you can find at the bottom of the modem. username: user password: @l03e1t3
Step 3. Once successfully logged in, Click Wi-Fi Settings from the top menu, then it will prompt you to change the SSID or Wi-Fi network name, and WPA Pre shared key or Wi-Fi password.
Step 4. Editing the SSID field, Input the new Wi-Fi name and WPA pre-shared key. Just click Apply, and wait for it to take effect.
It will automatically disconnect you from the router, all you need to do is forget your stored wireless connection or just scan the new SSID and input the new passkey of your Globe at Home prepaid Wi-Fi.
Globe at Home default login password
The default login password of Huawei Model: B310As – 938 modems.
Username: user Password: @l03e1t3 look at the image below. [at sign][small letter L][number zero][number three][number 1][small letter E][number One][small letter T][number three].
Where to place the modem
Place the modem on a flat surface with good ventilation. You may install the modem near the window to receive the best cellular signal. Plug the power charger to 220V ~ and wait to light up all LED indicators except Ethernet or LAN indicator.
How to connect your devices
Ensure that the modem is powered up and the Wi-Fi indicator is ready. Enable Wi-Fi on your mobile and laptop devices. Find the Globe at Home SSID and Passkey at the back of your modem. Scan Wi-Fi network from your device, select the SSID or Wi-Fi name and tap connect. Type the default Passkey or password when prompted.
You can also use the Ethernet port at the back. Get the UTP Straight through cable. Plug from your Computer’s Ethernet port to Globe at Home modem. Please set your LAN adapter to obtain IP address automatically.
What is Globe at Home app
Download Globe at Home app on App Store or Google Play. You can also scan the QR code at the back of your modem. Install the app on your smartphone and launch to begin.
Register the SIM card number that can be found at the back of your modem. Secure the app by adding a strong PIN. Proceed to Globe at Home dashboard to check current data balance and modem status.
Because there is no Globe at Home app for PC, you can access the modem dashboard by using web browser such as Google Chrome, Microsoft Edge or Safari.
How to activate free data
After successful installation of Globe at Home app and registration of prepaid Wi-Fi number you should get an ACTIVATE NOW link in the Globe at Home app dashboard. Click it to activate the free 10GB data valid for 7 days. You will receive a notification that the request has been processed. Check the dashboard remaining data balance.
How to reset the Globe at Home prepaid Wi-Fi?
If you can’t login, or are unable to get an internet connection, you can hardly reset the modem.
Find the reset button at the back, look for a pin that can fit in it, then press the reset button for at least 10 seconds. All LED indicators will shut off. Wait until it restarts or reboots.
How to reload Globe at Home Prepaid Wi-Fi?
There will be a notification from the app and dashboard if you run out of data. All you have to do is load up and register. There are many ways to register for HomeSURF data promos.
Globe at Home mobile app
Open Globe at Home app → Click + Get more data in the Dashboard → select HomeSurf promo from the list → Confirm
Open GCash app → enter PIN → Buy Load → 11-digit prepaid Wi-Fi number → Broadband → HomeSurf promo → Confirm
You may reload HomeSURF promo in the nearest AutoLoadMax station, just choose the promo and give your Prepaid Wi-Fi number.
Globe at Home Prepaid Data Promo
Find the HomeSURF data promo that would fit in with your needs.
[table id=1 /]
HomeSURF FREEBIE comes with additional 1GB data daily for YouTube, FBM, WhatsApp, Viber, Lazada, Shopee & GCash.
HomeSURF15* is an exclusive add-on** to HomeSURF promos.
If you’d like to have a 4GB daily allocation for video streaming, check these promos below.
[table id=2 /]
Like any other modem, you may experience slow internet speed to zero internet connection when using Globe at Home prepaid Wi-Fi. To solve this issue, you need to do the basic troubleshooting steps.
When you run out of data, you won’t get an internet connection obviously. Ensure that you have enough data balance. You will be charged P 5 per 15 minutes in regular web browsing without data promo.
Cellular Signal Strength
Globe modem uses LTE / 4G / HSDPA or 3G cellular network signal to get the optimum speed. Check the signal strength in the LED indicator. Blue is good, red light means poor signal; you need to relocate your modem. Place your modem near windows to improve signal strength. You can also check signal strength using the web browser dashboard and app.
Modem transmits data packets omnidirectionally. Concrete walls may affect the strength of Wi-Fi signal; hence you will get a slower internet connection. If possible, position the modem within reach of cellular signal and at a higher place at the center of the house.
Globe Customer Service Hotline
Service Hotline: 02 7 730-1000
The best thing with Globe at Home Prepaid Wi-Fi is you just pay the right amount depending on your data requirement. The modem is easy to use, configured by browser or app and provides affordable internet solutions to home users.
To learn more, please visit Globe website.
Share your thoughts about this product below.
can i change the prepaid simcard of my globe at home?
As advised by Globe from their website, it is not recommended to change SIM card of the Globe at Home modem. However, any Globe LTE SIM should work, as long as it has an active data plan subscription or Data promo registered in it.
You mean alvin even globe din na lte sim? Thanks
sir the signal button is blinking alternately red and then blue and when i connect it says that connected no internet access I just loaded it with homesurf 199. other wifi in the office are functioning well. what do you think is the problem. thank you
Please try to reset your modem. Unplug the modem, press and hold reset button, re-plug again then wait until light indicator goes off, then release. Wait a minute, then unplug your modem. Power on after 1 minute. Check the signal indicator again.
Ensure that the modem can received good cellular signal from outside. Place the modem near the window and observe changes in signal strength.
how.. do access like page can’t be found no cgnal the phone never detect wifi
What if the prepaid wifi has load in it, Will the load be gone if I reset the modem? Please help. Thanks!
No, your account data subscription will not be affected.
Incorrect user name and password how it comes yet i enter the globe username and password i saw in my wifi.. Hope for your help, thank you!
Hi Ms Mary An,
username: user password: @l03e1t3 [at sign][small letter L][number zero][number three][number 1][small letter E][number One][small letter T][number three].
tried that user name and password too sir but still i couldn’t log in 🙁
You may try to press reset button for 10 seconds, wait until restart then try logging in again.
Thanks for this article! My youngest is using one for online classes. I’m learning so I can help her. Thanks again!
My prepaid subscription expired at about 9:00 a.m. today, with 41 GB left. I was busy with home chores and realized that it was 9:15 a.m., so I have to reload again PhP199. My 41 GB balance was gone. My initial subscription was uploaded at about 11 a.m.; my subsequent re-load was done much earlier. It will be best to issue reminder on my cellphone, since you have the number on your system, to remind me of upcoming expiration of my prepaid load. Trust you would consider my suggestion. Thanks.
Hi Sir Alfredo,
That is a very nice suggestion. You may try SURFALERT feature, send DATA BAL to 8080 or Install Globe at Home app to check your balance. Please visit Globe site to learn more.
How to change password
Are you trying to change the Wi-Fi password or the Modem itself?
I cannot register my prepaid number in globe at home app. It said there is an existing account registered. by resetting the modem, can that fix the problem? thank you!
You can recover your account by logging in to Globe at Home dashboard, then request a new PIN. For more info, please visit Globe Support
We just bought the new globe xtreme prepaid wifi upon registering it in the new globe one app under the broadband tab it says enter a valid number. What do we need to do to activate it?
Please use a valid 11-digit globe broadband number, or you may call 211 using mobile / 02 7730 1000 using landline.